I wanted to update this thread and give a synopsis (I have excruciating details of conversations I had with a variety of people as well as email) of the atrocious experience I had at the local GMC/Cadillac dealership here in High Point, NC. While their actions were abominable I do bear some accountability for trusting them initially and not getting a second opinion as well as giving them a second chance (kick me once shame on you...) At this point I am asking for a refund on my $3880.77 at the very least and until they do so, I will be posting my experience online in a variety of forums/social media, etc. in an effort to get someone in Vann York Auto Group’s Senior Management to respond.
I brought my car into the service department at Vann York GMC/Chevrolet/Buick/Cadillac in High Point, NC for a ticking sound coming from under the hood of my car on 10/21/19. I was informed that it was the supercharger and quoted $4500 for the repair. I was told my car was ready on 10/30/19 and when I picked it up it was still making the same noise; however, the bill was $3880.87. I was informed that it would be an additional $3800 as they had now determined that it was the cam and lifters. I told both the service adviser and subsequently the service manager that it was unacceptable that they'd misdiagnosed this issue at such an expensive cost on my part. I was told I would be called back on the 31st with a plan.
I didn't hear back for 7 days during which time I placed a hold on the charge with American Express and opened a case with Cadillac Care. The Service Manager called me back on November 6th (after I had spoken with Customer Service and the General Manager there) and informed me that he had spoken to Cadillac and they had agreed to cover the repairs to my vehicle including the unnecessary supercharger replacement. I specifically asked about the supercharger twice and was told twice that I wouldn't be charged anything and that Vann York was going to make this right.
I dropped my car back off on December 11th as it had taken that long to get the necessary parts and was told it would be ready by the 13th. It was not ready until December 26th at which time the Service Manager informed me that I was now responsible for the $3880.77 for the unneeded repairs they'd initially done and was told he'd misspoke and apologized. Upon leaving the dealership, I discovered that my steering is loose, the heat and A/C don't work and I'm constantly getting check engine light for a bad oxygen sensor. I have essentially been without the regular use my car since the end of October (as I was asked to minimize driving it to prevent any potential damage), am out $3880.77 and now must pay someone else - as I have no faith in Vann York GMC/Chevrolet/Cadillac/Buick's Service Department - to repair the heat/AC, steering and O2 sensor. I feel like I have been reasonable and patient through this whole process and continued trying to resolve this directly with Vann York Auto Group (as recently as 01/08/2020) without resorting to posting scathing online reviews yet here I am.
At this point I have given Vann York multiple opportunities to make this right and would encourage anyone looking for competent, honest service work for your GM vehicle to stay as far away as possible from this dealership as humanly possible.