To be fair, there’s no way at all that he could have SEEN the the lack of penetration without having the car on a lift and very thoroughly examining it. The shop likely just gave himnot to beat you up but no way would I have left the shop with that, that was dangerous
I think:
2008-2014 Cadillac CTS Front Engine Cradle 20911365 | GMPartsDirect.com
2008-2014 Cadillac CTS part # 20911365 - Front Engine Cradlewww.gmpartsdirect.com
the fob and said “you’re good, it’s parked over there”