My conversation with R1 regarding the same issue ultimately lead to them sending me new rotors completely free of charge. My conversation is below, in case anyone wants to give it a go (sorry it's jumbled, read from the bottom-up):
R1:
We've already processed the replacement for the rusted rear rotors. For the defective items, a return is not necessary, you may dispose of them. We will just send the replacement to the same shipping address on file. We will just send you the shipping confirmation along with the tracking number once it ships out.
If you have any other concerns or questions please feel free to contact us, again. Sincerely,
Rose
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R1 Concepts Support
On Mon, Oct 18, 2021 at 9:01 AM PDT, Brent Mullen rote: Leslie,
Thank you for escalating this. Yes it is both the driver and passenger rear rotors.
Regards,
Brent Mullen
On Mon, Oct 18, 2021 at 12:42 AM PDT, R1 Customer Support <
[email protected]> wrote: Hi Brent,
We sincerely apologize for the confusion, please know that we have forwarded this concern to our higher management, and we will process a replacement for these rotors. Just to confirm both sides of the rear rotors has rust?
Again we apologize for the confusion.
We will wait for your response.
Sincerely, Leslie O.
On Sun, Oct 17, 2021 at 12:27 PM PDT, Brent Mullen wrote:
| | | Alex,
That goes directly against what CJ stated in previous emails. Please disregard this request as it specifically pertains to the supposed "best in the industry" GEOMET coating that should inhibit rust for more than 6 months on a garaged, Southern California car. The front rotors are perfectly fine and show zero rust in the same spots, hence my mention that perhaps I was sent standard rotors instead or the coating was defective.
Nonetheless, I will never purchase another product from R1 and will make this experience known on the forums on social media.
Regards,
Brent Mullen
On Sun, Oct 17, 2021 at 11:02 AM PDT, R1 Customer Support <[email protected]> wrote: Hi Brent,
Just so you know, replacement does not cover zinc plating, rusting, noise, pitting or cosmetic damages, normal wear, and tear, or damage caused by negligence, lack of maintenance, accident, abnormal operation, track racing, improper installation, or service.
I understand that you are requesting a replacement for the rotors. Upon checking on the order, this was placed last 04/26/2021. I regret to inform you that to date, it has passed our 60 days return policy and we can no longer honor the request for used items. But upon checking your order, you are still eligible for the 1-year warranty. We are more than happy to assist you with this, please provide us a copy of the following:
- A Brake Inspection Report from a certified auto-shop or dealership:
Please note that the report should indicate which rotor is warped (Ex. Front Left or Front Right and so on) so that the claim will be valid along with any other tests or diagnostics done that will validate the claim. Brake pads are not covered under the warranty terms.
Please be informed that any payment made outside the company is non-refundable. We recommend you to go with a reputable chain such as PepBoys or Firestone that offers FREE brake inspections.
If you have any other concerns or questions please feel free to contact us, again.
Sincerely, Alex
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R1 Concepts Support
On Sat, Oct 16, 2021 at 1:17 PM PDT, Brent Mullen wrote:
CJ,
Thanks for the assistance. I would like replacements. The problem is present on both rear rotors. 2010 CTS-V GEOMET cross drilled and slotted, in case that doesn't come up with the order number.
Regards,
Brent Mullen
On Fri, Oct 15, 2021 at 2:15 PM PDT, R1 Customer Support <[email protected]> wrote: Hi Brent
|
| | | | | | Thank you for your response. We can do a replacement or a partial refund. Then if you want to get a replacement all you have to do is you need to return them to investigate however we will provide a free return label to your email address and if you want to get a partial refund you don't need to return them. Please confirm if how do you want to proceed with this concern? Then we would like to ask if is that from the front rotors or on the rear parts? We will wait for your response.
Sincerely, CJ
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R1 Concepts Support
On Fri, Oct 15, 2021 at 9:01 AM PDT, Brent Mullen wrote:
CJ,
So rust is expected to come through your coating within 5 months in Southern California, which has seen little rain in that time period, on a car that lives in a garage and is never driven in the rain? That doesn't make sense to me, especially since the front rotors do not have any rust in the slots or chamfers.
I'm mainly trying to see if I simply received the wrong rear rotors or if I will no longer buy R1 rotors in the future. Since I paid extra for the GEOMET coating I had expected far more protection from rust than 5 months of use in dry weather.
Regards, Brent Mullen
On Thu, Oct 14, 2021 at 9:27 PM PDT, R1 Customer Support <[email protected]> wrote:
Hi Brent, Good day!
Thank you for your email. The rusting is a reddish- or yellowish-brown flaky coating of iron oxide that is formed on iron or steel by oxidation, especially in the presence of moisture and dirt that went to that surface for a long period of time. You may apply an alternative cleaning agent to remove the rust and not by scraping it like a metal-to-metal process. Also, some reasons may include the location, how you use the vehicle, and climate. The zinc coating is applied to minimize the chance of rusting though the rust is inevitable and it is something that will happen to iron cast metals over time when exposed and not all areas can be coated during production, areas such as the braking surface, cross drill holes or slots, and the ring around the hub are often not coated. We provide that coating to help against rust but it does not prevent it. The rotors do come with zinc plating and please note that the zinc plating is meant to help against rust. However, it does not prevent rust indefinitely. The zinc plating on our drill/slot performance rotors is one of the best platings there is for cast iron surfaces nowadays. If you need anything else please let us know so that we can help you out.
Sincerely, CJ
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R1 Concepts Support
On Thu, Oct 14, 2021 at 1:31 PM PDT, Brent Mullen wrote:
Hello,
I ordered GEOMET rotors in the above order and have noticed that my rear rotors, particularly within the slots and chamfers, have already began to rust even though I’m in Southern California |
and the car is garaged. The front rotors seem to be fine. Was I sent the wrong rear rotors or is the GEOMET coating I received defective? See attached photo.
Regards, Brent Mullen